Privacy Policy

1. Introduction

This Privacy Policy applies to Acres Market & Interiors., a corporation operating acresinteriors.ca ("we," "our," or "us"). We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Policy is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By visiting acresinteriors.ca, you acknowledge that you have read and understood this Policy. If you have questions or concerns about your personal information, contact us at hello (at) acresinteriors.com.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through Shopify Payments)
• Account login credentials
• Communications you send us via email or contact forms

Information collected automatically when you visit our site:

• IP address and approximate location
• Browser type and operating system
• Pages visited, time spent on site, and referring URLs
• Device identifiers and session data

Information collected through third-party technologies: We use third-party advertising, analytics, and social media tools that may collect data about your visit. These include:

• Meta (Facebook) Pixel — collects browsing and interaction data to enable advertising on Facebook and Instagram and to measure ad performance
• TikTok Pixel — collects browsing and interaction data to enable advertising on TikTok and to measure ad performance
• Pinterest Tag — collects browsing and interaction data to enable advertising on Pinterest and to measure ad performance
• Google Analytics — collects anonymized data about site traffic and user behaviour
• Klaviyo — our email marketing platform, which may track email opens, clicks, and browsing activity for customers who have provided their email address
• Shopify — our e-commerce platform, which processes orders, payments, and customer data on our behalf

These technologies may use cookies, pixel tags, and similar tracking technologies to collect data. Some of this data may be used to serve you targeted advertising on third-party platforms.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us provide and improve our services.

Types of cookies we use:

• Essential cookies — required for the website to function (shopping cart, checkout, account login). These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site so we can improve it
• Marketing and advertising cookies — used by Meta, TikTok, Pinterest, and Google to deliver relevant advertising and measure campaign performance
• Preference cookies — remember your settings and preferences

Your cookie choices:

You can manage your cookie preferences at any time using our cookie consent banner. You may also:

• Adjust your browser settings to refuse or delete cookies
• Opt out of Meta advertising data use at: facebook.com/privacy/explanation
• Opt out of TikTok advertising data use at: tiktok.com/legal/privacy-policy
• Opt out of Pinterest advertising data use at: pinterest.com/settings/privacy
• Opt out of Google Analytics at: tools.google.com/dlpage/gaoptout

Please note that disabling certain cookies may affect the functionality of our website.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send marketing emails and promotions (with your consent)
• Improve our website, products, and services
• Serve relevant advertising on third-party platforms
• Comply with legal obligations
• Detect and prevent fraud

5. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers — Shopify (e-commerce platform), Klaviyo (email marketing), payment processors, and shipping carriers who require access to fulfill your order and operate our services
• Advertising platforms — Meta, TikTok, Pinterest, and Google, through pixel and tag technologies as described in Section 3
• Legal requirements — when required by law, court order, or to protect our legal rights
• Business transfers — in connection with a merger, acquisition, or sale of assets

All service providers are required to handle your information in accordance with applicable privacy laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Order and transaction records are retained for a minimum of seven years for tax and legal compliance purposes. You may request deletion of your personal information at any time, subject to legal retention requirements.

7. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time
• Object to certain uses of your information

To exercise any of these rights, contact us at hello (at) acresinteriors.com. We will respond within 30 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment information is processed through Shopify's PCI-compliant payment infrastructure — we do not store credit card numbers on our systems.

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello (at) acresinteriors.com.

11. Changes to This Policy

We may update this Policy from time to time. The date of the most recent update is April 1, 2026. We encourage you to review this Policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated Policy.

12. Contact Us

For any privacy-related questions, requests, or concerns email hello (at) acresinteriors.com